Articles on: Technical issues

I have issues to access my camera and microphone. What do I need to do?

You can test your camera and microphone access here at the page of our partner Veertly: Technical Check
Note that once accessing Gomada, you need to allow your browser again to access camera and microphone.

Please make sure you have granted Veertly permission to access your camera and microphone by:

If you blocked access to the camera and microphone for any reason, you can enable it again either by clicking on the camera icon on the right side of the URL address bar or on the padlock on the left side of your URL bar;
After clicking done, you need to refresh your page.

Icon when permissions were not granted

If you are still having issues with your audio or video, try one of the following options:

Make sure you are using Chrome, Microsoft Edge or other Chromium Browsers preferably. Safari and Firefox might also work but the experience might not be the best;
Make sure you don't have any other program using these devices (eg. Teams, Zoom, Skype, WebEx, etc);
Make sure you don't have any firewall blocking the access;
Make sure you are not using a VPN or other web isolation applications;
If possible, use a private network instead of your corporate one (as it may have more restrictive configurations);
Restart the browser or PC/Mac to ensure no other tools are interfering with the devices.

After trying all these options, refresh the page.

If the errors persist, please check your connectivity and settings by running this WebRTC test page:

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Updated on: 19/12/2022

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